Customer Excellence

Experience the difference: Adnet Internet’s unique culture with first-time-right approach, enabling seamless Service Delivery and industry’s highest first-line resolution rates.

A culture that cares

Adnet Internet offers something different, and it all starts with a unique culture – a culture that cares. It has helped us to create an effortless experience and an industry-leading Net Promoter Score.

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Net Promoter Score
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Issues resolved at first line
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Countries connected

One POC – Service Delivery Managers

We are a dedicated team responsible for delivering network-related orders across multiple product portfolios and technologies. Our primary focus is to ensure a seamless Customer Experience by providing concise communication throughout the delivery cycle. Our processes are aligned with measurable and transparent lead times to guarantee that we deliver right first time – every time.

Service Delivery Journey

The Adnet Internet “first-time-right” approach provides a simple, transparent, and informative Service Delivery experience. Our Service Delivery process involves four steps, managed from start to Turn up by your Service Delivery Manager.
 

Adnet Internet Customer Portal

We give you access to the information you want, when you want it, through our easy-to-use portal. Adnet Internet portal gives you full acess to the services you buy, and is letting you view how well your underlying service perform. Stay on top of your service inventory, ongoing and past deliveries, support cases, network disturbances and upcoming planned works, all in one place. 

The introduction of 2FA when accessing the tool provides an additional layer of security for your account.

Contact our sales & solution experts

Buy on Envato

Let us help you get your project started.

Contact us

info@myfi.com.tr

+90 (850) 500 0 850

Start your project

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