Delivery Journey – Adnet Internet

Your Delivery journey with Adnet Internet

Artificial Intelligence is defining the future – adoption has exceeded all expectations and AI workloads are set to increase dramatically over the next five years. But Artificial Intelligence is only as good as the real-life connectivity it depends upon. Is your network ready?

Adnet Internet’s Service Delivery journey

Our Service Delivery process follows four distinct written communication touch points.

Order acknowledgment

Confirmation of order
When your account manager registers your signed order in our systems, an automatic order acknowledgement is sent to your nominated commercial and delivery contacts.

Review of ordered services
The order acknowledgement provides details of your ordered service(s) for your verification

Planning

Your Delivery Manager assigned
Your Delivery Manager will act as your single point of contact and manage the order process until the Ready For Service (RFS) stage. You’ll receive regular status updates throughout your Delivery journey.

Initial Estimated Delivery Date provided
You will receive an estimated delivery date for your service(s).

Provisioning

Commitment & Estimated Delivery dates

You will receive a confirmation/review of the delivery date, backed by Adnet Internet’s SLA. All network elements will be reserved.

Service provisioning
Assemble, configure & patch your service(s). Order & manage third party element(s).

Handover

Ready For Service
Upon installation, your service is ready to be handed over to you, with clear clarification provided regarding the handover between Arelion Delivery and Service Assurance.

Turn up service
Your Arelion service(s) are ready for use, and everything is plug & play! If you still need help along the way, follow the ‘Get ready to turn up my service’ link below.

One POC – Service Delivery Managers

We are a dedicated team responsible for delivering network-related orders across multiple product portfolios and technologies. Our primary focus is to ensure a seamless Customer Experience by providing concise communication throughout the delivery cycle. Our processes are aligned with measurable and transparent lead times to guarantee that we deliver right first time – every time.

Adnet Internet Customer Portal

We give you access to the information you want, when you want it, through our easy-to-use portal. Adnet Internet portal gives you full acess to the services you buy, and is letting you view how well your underlying service perform. Stay on top of your service inventory, ongoing and past deliveries, support cases, network disturbances and upcoming planned works, all in one place.

The introduction of 2FA when accessing the tool provides an additional layer of security for your account.

An effortless experience

At Adnet Internet, our award-winning customer experience lies at the heart of everything we do – from rapid fault resolution to transparent communication, we work hard to deliver the best customer care in the business. We’re committed to making your experience so good, you don’t even know we’re here.